Terms and Conditions

Please read these Terms and Conditions carefully before proceeding. By placing an order on the Bunchesforafrica.com website or when ordering through our customer services team, you are agreeing to the below terms and conditions.


Bunchesforafrica.com is not an Internet service provider; however, to access the Bunchesforafrica.com website, you must have internet access and all the software and appropriate skills required for email and web usage.

Bunchesforafrica.com reserves the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

All orders must be paid for in full before the order can be processed. Failure to pay by the specified cut-off time may result in the order being canceled.

Customer and Recipient Information

We will require valid contact information for you when you place your order so that we can communicate with you about your order. Please remember that we value your privacy and will never release, rent, or sell your private information.

It is your responsibility to ensure that you provide us with accurate recipient information on your order. We cannot be held responsible for a failed delivery if we do not receive the correct address and contact details for the recipient.

During the check-out process, you will need to provide us with the following information:

Your email address

We use this information to provide a better customer experience by sending you order confirmations and delivery confirmations. We may also need to contact you if there is a problem with your order. Please ensure that your email address is accurate.

Your full name

We will use this information when communicating with you.

Your telephone number (and mobile number where possible)

We use this information to contact you in the event of problems with the order such as payment failures or delivery issues.

Recipient’s full name, address, and contact numbers

We require this information to deliver the flowers you have ordered. The recipient’s address and contact numbers must be accurate. Failure to provide us with a valid delivery address and the correct recipient details may result in the order not being delivered and an additional delivery fee being charged for re-delivery to the correct address.

Please check all spelling carefully as we may not be able to amend spelling errors (especially at busy times).

Payment Options

All transactions on the Bunchesforafrica.com website will be processed in South African Rands (ZAR). We accept all Visa and Mastercard. EFT and Direct Deposit facilities. All payments must be received before orders can be processed. You may not make any speculative, false, or fraudulent purchases on the Bunchesforafrica.com website.

Credit Card Payments – You must be the owner of the credit card being used to make payment. If you are using somebody else’s credit card for payment, you must have full permission to use the card.

EFT Payments – Internet transfers or cash deposits must be made before the 12h00 cut-off time on the date of delivery. Failure to pay within the allocated time will result in the order not being processed and will delay the delivery date accordingly. If payment is not made within 48 hours of the order being placed, the entire order will be canceled.

Delivery Information

Same Day Delivery – Flower orders through Bunchesforafrica.com can be delivered on the same day, provided the order is placed and paid for before 11h00 on weekdays and 09h00 on Saturdays. We cannot guarantee a specific time but will do our very best to meet your requests. Normal delivery times for florists are between 08h00 and 17h00 on weekdays and 10h00 and 13h00 on Saturdays. There are no deliveries on Sundays or Public Holidays.

Next-Day Delivery – If you would like your order delivered the next day or in advance, we, again, cannot guarantee a specific delivery time but can guarantee the order will be delivered on the day you have selected (providing the recipient is there to accept delivery).

What happens if the Person I’m sending to isn’t there? – This happens occasionally and, when it does, our florists follow a fail-safe procedure. If there’s nobody home, they will leave a card to say they called, inviting the gift recipient to contact them and arrange a convenient time for delivery or collection. They may also leave the gift with a neighbor or colleague and will contact the recipient informing them of this arrangement.

Specific Delivery Times – Specific delivery times cannot be guaranteed. Deliveries are made between 08h00 and 17h00 Monday to Friday. (Some of our florists also deliver on Saturday mornings). If you would like to request a morning or afternoon delivery you may do so, but there will be an additional charge. Unfortunately, we cannot offer a specific morning or afternoon delivery service for couriered products.

Complications – If you are ordering flowers, hampers, and gifts for a special occasion or if there is a deadline for when the gift must be received, please ensure that we have a way of contacting you. Complications arise (for instance, you’re sending a gift to a friend in the hospital and they’ve been discharged) and the sooner we can get in touch with you to find an alternative solution the sooner the gift can be delivered successfully.

Gourmet & Gift Hampers and Other Products – These products will be delivered by courier. Orders need to be placed before 11h00 on weekdays and anytime on weekends. If an order is placed within the specified parameters, delivery of these will take between 1 and 3 working days, depending on the delivery location (outlying areas may take longer). There are NO deliveries of couriered products on Saturdays, Sundays, or Public Holidays. We can’t guarantee a specific delivery time but will make every effort to meet your requests. Normal delivery times for our couriers are weekdays between 08h00 and 17h00.

Alterations – If you have already sent your order and realize that you need to change something (perhaps an address or a delivery date), please contact our customer service department as quickly as possible. Have all the relevant details to hand, including the order number, recipient name, and address. If the order has not already been dispatched, we should be able to make any necessary changes.

Busy Periods – Most holidays are very active periods for the delivery of floral products (e.g. Valentine’s Day, Mother’s Day, etc.) and because of the volume of gifts being delivered during these times, we ask that you place your order with us as soon as possible, and at least several days in advance of the delivery date, to help us plan and ensure a successful delivery on the specified date.

Please note that we do not deliver flowers on Sundays or public holidays, and our hampers/couriered products can only be delivered on weekdays (public holidays not included). 

Flower Availability and Substitutions

All floral products are subject to availability. Floral products pictured on the website may vary slightly in design or appearance from the delivered item. This is due to seasonal availability and design interpretation. However, careful and professional attention will be given to every order to ensure that it is as similar as possible to the product displayed on the website.

Due to stock availability, our florists reserve the right to substitute flowers, vases, products, and outer wrapping with an item of similar style and equivalent (or greater) value and quality. Where possible and if the substitution is significant, we will try to contact you to inform you of any substitutions, but we are not obligated to do so. If we are unable to contact you via the contact methods provided before the time that we make up your order, we will assume that you accept the substitution. If you wish to discuss any substitutions we have made, please contact our customer services team.

The same applies to our other products; in some cases, stock may not be available, and suitable substitutions may be made.

Damaged Flowers

Although we do our best to ensure that this does not happen, sometimes flowers may arrive at their destination slightly damaged. If the recipient receives damaged flowers, please contact us within 24 hours of the delivery time so that we can arrange for one of the following:

  • A replacement order on the next available delivery date
  • A full refund

Refunds and Complaints

Perishable Products (e.g., Flowers)

At Bunches for Africa, we understand that sometimes situations arise that may require a return or refund for your purchase. This refund policy is designed to ensure a smooth and hassle-free experience for our valued customers while complying with Google’s policies. Please read this policy carefully to understand your rights and responsibilities when requesting a return or refund.

General Return Guidelines

  1. Perishable Products (e.g., Flowers): We accept returns and process refunds for perishable products, such as flowers, under the following conditions:

    • Defective Products: If you receive a perishable product that is damaged or defective, you must report it to Bunches for Africa within 24 hours of receiving the product. To qualify for a refund, please provide clear photographic evidence of the damaged or defective product. This will help us assess the issue and process your refund promptly.

    • Buyer’s Remorse: In cases of buyer’s remorse, where you change your mind or are not satisfied with your purchase, please contact us within 24 hours of receiving the product to initiate the return process. We understand that preferences can change, and we are committed to ensuring customer satisfaction.

  2. Non-Perishable Products: Our non-perishable products can be returned within 30 days of the date of delivery. If you wish to return a non-perishable product, you are eligible for a full refund.

Access to Return Policy

We believe in transparency and accessibility. Our return policy is available to all users visiting our online store without the need to log in, sign up, or enter personal information. You can find our return policy prominently displayed on our website, including in the footer, returns page, and web banner, ensuring that you have easy access to all the necessary information.

Return Process and Time Frame

To initiate a return or request a refund, please contact our customer service team at [customer service email or phone number]. Our team will guide you through the process and provide you with the necessary instructions.

For perishable products, it’s essential to contact us within 24 hours of receiving the product to report any issues. Once your return request is approved, we will process your refund promptly.

For non-perishable products, you can initiate the return process within 30 days of the date of delivery to qualify for a full refund.

Return Fees and Methods

Bunches for Africa is committed to offering a hassle-free return experience. We do not charge return fees for returns or refunds, ensuring that you can return products without additional costs.

The return method may vary depending on the nature of the return and the product. Our customer service team will provide you with detailed instructions on how to return the product and receive your refund.

Buyer’s Remorse

We understand that preferences and circumstances can change. If you have experienced buyer’s remorse, we encourage you to contact us within 24 hours of receiving the product. Our team will guide you through the return process, and you will be eligible for a refund in accordance with this policy.

Special Offers

Bunchesforafrica.com may run promotions and offer certain products at discounted prices from time to time. These offers are valid from the time that we introduce them to the end date of the offer only. Should you purchase a product in advance that is subsequently offered at a discounted rate over the delivery period of your purchase, the price of the product at the time of purchase shall ‘prevail’. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers depend on the availability of products, we may change the terms of special offers or withdraw them altogether at any time and without prior notice.

We also reserve the right to offer different personalized special offers, vouchers, and promotions, and it will, therefore, only be possible for the customer in receipt of the special offer or voucher to redeem the discount.


Bunchesforafrica.com is not liable or responsible for any allergic reactions to any of the fresh products purchased on the website. Please note that our florists and hamper or confectionery suppliers may have nuts in the area where the products are created and packaged.

Legal Age

You must be over 18 years of age to place an order for alcoholic products on the Bunchesforafrica.com website. By placing an order, you confirm that you and/or the recipient of a gift containing alcohol are over the age of 18.


Bunchesforafrica.com contains graphics, information, data, editorial, and other content accessible by any Internet user and similar content, which is accessible only to our subscribing members. Whether in the free section or the subscription section of the Service, all Content is owned and/or copyrighted by Bunchesforafrica.com. Bunchesforafrica.com is protected by copyright as a compilation, under copyright laws and international conventions.


By registering with Bunchesforafrica.com, you agree to provide accurate and current information about yourself as well as family members/friends registered on your account, including correct names, addresses, email addresses, and any other requested details and to update that information if it changes. You are also responsible for the correct use of data or information supplied by another family member or friend who registers using your email address. If you are asked for, and provide details of a credit card or any other payment method, in that event, you must ensure that (a) you are fully entitled to use that card, and (b) it has available funds sufficient to cover the charges that are deducted from it. After registration, you will be sent an email to verify that the email address you use for registration is controlled by you.

Links to Other Websites

This site may contain links to other websites operated by third parties other than Bunchesforafrica.com.

Such links are provided for your convenience only. Bunchesforafrica.com does not control such websites and is not responsible for their content. The fact that this website contains links to other websites does not mean that Bunchesforafrica.com approves of, endorses, or recommends those websites, nor does it imply any association with their operators. Bunchesforafrica.com disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content of any other website and disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from any third party websites or content therein directly or indirectly accessed through links on this website.

The information, products, and services included on this website may include inaccuracies or typographical errors. Changes are periodically added to the information herein.

Bunchesforafrica.com and its third-party suppliers provide all content on this service “AS IS,” and without any warranty of any kind.

Bunchesforafrica.com and its third-party suppliers make no representations concerning the suitability, reliability, or accuracy of the content or the service provided on the service for any purpose. We and our third-party suppliers disclaim all warranties, expressed or implied, in connection with the content and the services provided on the service, including conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no case will we or our third-party providers be liable for any direct, indirect, punitive, special, or other damages including, without limitation, lost or delayed use, lost profits, loss of data, or any other damage in contract, tort, equity, or any other legal theory, even if advised of the possibility thereof.

Bunchesforafrica.com may, from time to time, provide opportunities to users of the website to link to or buy services from third parties. Websites of those third parties may be subject to terms and conditions different from those found here. Bunchesforafrica.com makes no warranty concerning third-party-provided goods or services. You agree that any recourse for dissatisfaction or problems with those goods or services will be sought from the third-party provider, not from Bunchesforafrica.com. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply in part to you.

Governing Law

This User Agreement is governed by South African law, and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts.

Modifications to This Agreement and the Service

Bunchesforafrica.com has the right, at its sole discretion, to modify this Agreement or the Service at any time. Service changes will be posted on the Bunchesforafrica.com site or sent via email. Continued use of the service now or following posted notices of changes in this Agreement means that you have accepted and are bound by the changes.

Terms of Use

Any part of the service provided on Bunchesforafrica.com is for personal use only. Users must be at least 18 years of age to subscribe to the service and open an account. By opening an account and subscribing to the service, you agree to comply with the terms of this User Agreement and are responsible for all activity that occurs under your account. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. By subscribing to the service, you agree to be financially responsible for your use of the service, as well as for the use of your account by others, including any use of your account by minors. You agree to only use the service to make legitimate purchases.

Privacy Policy

For more information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@bunchesforafrica.com
Phone: 0219823412
Address: 24 Fourie Street, Brackenfell, Cape Town

Thank you for reading and agreeing to our Terms and Conditions.