Bunches for Africa Refund Policy

Last Updated: 2023/09/11

Perishable products (e.g., Flowers)

At Bunches for Africa, we understand that sometimes situations arise that may require a return or refund for your purchase. This refund policy is designed to ensure a smooth and hassle-free experience for our valued customers while complying with Google’s policies. Please read this policy carefully to understand your rights and responsibilities when requesting a return or refund.

General Return Guidelines

  1. Perishable Products (e.g., Flowers): We accept returns and process refunds for perishable products, such as flowers, under the following conditions:

    • Defective Products: If you receive a perishable product that is damaged or defective, you must report it to Bunches for Africa within 24 hours of receiving the product. To qualify for a refund, please provide clear photographic evidence of the damaged or defective product. This will help us assess the issue and process your refund promptly.

    • Buyer’s Remorse: In cases of buyer’s remorse, where you change your mind or are not satisfied with your purchase, please contact us within 24 hours of receiving the product to initiate the return process. We understand that preferences can change, and we are committed to ensuring customer satisfaction.

  2. Non-Perishable Products: Our non-perishable products can be returned within 30 days of the date of delivery. If you wish to return a non-perishable product, you are eligible for a full refund.

Access to Return Policy

We believe in transparency and accessibility. Our return policy is available to all users visiting our online store without the need to log in, sign up, or enter personal information. You can find our return policy prominently displayed on our website, including in the footer, returns page, and web banner, ensuring that you have easy access to all the necessary information.

Return Process and Time Frame

To initiate a return or request a refund, please contact our customer service team at [customer service email or phone number]. Our team will guide you through the process and provide you with the necessary instructions.

For perishable products, it’s essential to contact us within 24 hours of receiving the product to report any issues. Once your return request is approved, we will process your refund promptly.

For non-perishable products, you can initiate the return process within 30 days of the date of delivery to qualify for a full refund.

Return Fees and Methods

Bunches for Africa is committed to offering a hassle-free return experience. We do not charge return fees for returns or refunds, ensuring that you can return products without additional costs.

The return method may vary depending on the nature of the return and the product. Our customer service team will provide you with detailed instructions on how to return the product and receive your refund.

Buyer’s Remorse

We understand that preferences and circumstances can change. If you have experienced buyer’s remorse, we encourage you to contact us within 24 hours of receiving the product. Our team will guide you through the return process, and you will be eligible for a refund in accordance with this policy.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team at 0219823412. We are here to ensure your satisfaction and assist you with any return-related inquiries.

Please note that this policy is subject to change, and the most recent version will always be available on our website. We recommend reviewing this policy periodically to stay informed of any updates.