Refunds and Complaints
- Bunchesforafrica.com offers a 100% satisfaction guarantee. This applies to the products and services that we (or our fulfilment partners) have direct control over. The guarantee does not apply to issues that are outside our control such as incorrect or incomplete addresses provided by the customer refused deliveries (for example, a refused delivery to a hospital or corporate premises) or flowers not cared for properly by the recipient.
All complaints must be logged with our customer service department within 24 hours of delivery and must include a picture of the unsatisfactory product to qualify for a refund. Due to the nature of perishable items used, all complaints must be valid and within reason.
Bunchesforafrica.com may question or challenge any complaints and will use professional discretion when dealing with complaints and issuing refunds. We reserve the right to withdraw the unsatisfactory items for review and before all refunds can be made.
In the event of the non-delivery of floral products on the selected delivery date is due to the fault of our florist, we will either refund you in full or redeliver your order on a suitable date.
Should we attempt to deliver and the recipient is not there we will make one more attempt at delivery before charging an additional delivery fee.
Where a specific delivery time is requested and the additional charge paid for in full, and in the event of late delivery on our part or due to the fault of our florist, we will either refund you the delivery charge paid on your order or offer compensation via discount vouchers to be redeemed on future purchases on the website.
If damaged products are received, we will either refund you in full or redeliver a replacement for the damaged product(s). Please note that it will be necessary to return the original product to receive a refund or replacement.
If we are unable to fulfil your order, we will refund you in full.
If we send the wrong product, we will resend the correct product. Please note that it will be necessary to return the original (incorrect) product delivered.
Please note that all compensation will be in the form of a full or partial refund against the original payment or in the form of discount vouchers for use in future order. We are unable to provide any other form of financial compensation under any circumstances.